Privacy Policy

Who We Are

We operate a digital literacy course platform offering spreadsheet and document editing training for adults aged forty to sixty in Vilnius. As the data controller, we determine how and why your personal information is processed. We take our responsibility to protect your data seriously and comply with all applicable data protection regulations.

Information We Collect

We collect personal information in several ways:

• Registration data: When you enroll in our courses, we collect your name, email address, phone number, date of birth, and course preferences.
• Payment information: For course enrollment, we collect payment details through secure payment processors. We do not store full credit card information.
• Course activity data: We track your participation, progress, assignments completed, and quiz results to monitor your learning.
• Communication data: Any messages you send through our contact forms or course messaging systems are recorded.
• Technical data: We automatically collect information about your device, browser type, IP address, and how you interact with our website.
• Cookies and tracking: We use cookies to remember your preferences and improve your browsing experience.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process data with your explicit consent when you enroll in courses or contact us.
• Contract performance: We process information necessary to provide and manage your course enrollment and access to learning materials.
• Legitimate interest: We analyze course data to improve our teaching methods, course content, and platform functionality.
• Legal obligation: We may process data to comply with tax, employment, and other legal requirements.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing your course access and learning experience
• Sending course updates, announcements, and educational content
• Processing payments and managing enrollment
• Responding to your inquiries and providing customer support
• Improving our courses, platform features, and teaching methods
• Analyzing learning patterns to provide personalized recommendations
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring platform security

Data Retention

We retain your personal information for specific periods depending on the type of data:

• Course enrollment data: We retain your course records and progress information for 36 months after course completion to support your certificate requests and skill verification.
• Contact form inquiries: Messages submitted through contact forms are retained for 24 months after your last interaction with us.
• Payment records: Payment information and transaction history are retained for 60 months in compliance with accounting and tax regulations.
• Technical logs and analytics: Server logs and website usage data are retained for 12 months to maintain platform security and analyze performance.
• Marketing communications: If you opt into our newsletter, we retain your email address until you unsubscribe.

After these retention periods expire, we securely delete or anonymize your information unless we are required to retain it by law.

Your Rights

Under data protection law, you have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can correct inaccurate or incomplete information.
• Right to erasure: You can request deletion of your personal information, subject to certain legal obligations.
• Right to restrict processing: You can limit how we use your data in certain circumstances.
• Right to data portability: You can request your information in a structured, portable format.
• Right to object: You can object to certain types of processing, including direct marketing.
• Right to withdraw consent: You can withdraw your consent at any time, though this does not affect past processing.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use essential cookies for platform functionality, analytics cookies to understand how you use our site, and preference cookies to remember your settings. You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our platform. For detailed information about cookies, please refer to our Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses encryption for data transmission, secure password storage, and restricted access to personal data. However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security. We conduct regular security assessments and update our measures to address emerging threats.

Third-Party Services

We may share your information with third-party service providers who assist us in operating our platform and delivering our services. These include payment processors, email service providers, hosting providers, and analytics services. We only share the minimum information necessary and require these providers to maintain confidentiality and security. We do not sell your personal information to third parties for marketing purposes. Some services may be located outside Lithuania, but we ensure they provide adequate data protection.

Supervisory Authority

If you believe we have violated your data protection rights or have concerns about our data practices, you have the right to lodge a complaint with the State Data Protection Inspectorate (SDPI), Lithuania's independent data protection authority. You can file a complaint at any time, and it does not prevent you from seeking other legal remedies. For more information, visit the SDPI website or contact them directly through your preferred method.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your information.